Introduction
Ix7 (hereinafter referred to as "we", "us", or "the Platform") website ix7.bio and its associated mobile application to provide online gaming services. This Privacy Policy explains how we collect your personal information, the purposes for which it is used, and how it is kept secure.
We believe that every member's personal data belongs to them. That is why ix7 follows the highest industry standards to protect your privacy. This policy is aligned with international data protection law (GDPR-compliant) and local regulations.
If any part of this Privacy Policy is unclear or you have questions, please contact our support team. Our goal is to manage your information with complete transparency.
What Data We Collect
Ix7 only collects information that is strictly necessary to provide the platform's services. A detailed breakdown of the data we collect is provided below:
A. Information Collected at Registration:
- Full name (as per national ID or passport)
- Mobile number or email address
- Date of birth (for age verification)
- Residential address and country
- Preferred language
B. Identity Verification (KYC) Information:
- Copy of national ID or passport
- Proof of address document (utility bill or bank statement)
- Selfie or live photo (where applicable)
C. Financial Information:
- Payment method type (Mobile Banking, Nagad, Rocket, USDT)
- Transaction history and amounts
- Withdrawal Details (account number or wallet ID)
D. Technical Information:
- IP Address & Device Type
- Browser information and operating system
- Time spent on the platform and activity logs
- Cookies & Similar Tracking Technologies
How Your Information Is Used
Ix7 uses your information only for specific, legitimate purposes. Your data is never used for anything beyond what is necessary or relevant.
| Purpose | Data Type | Legal Basis |
|---|---|---|
| Account Creation & Management | Name, email, mobile | Contract Performance |
| Identity & Age Verification | KYC Documents, Date of Birth | Legal Obligation |
| Processing Financial Transactions | Payment details, transaction logs | Contract Performance |
| Fraud Prevention | IP, Device & Transaction History | Legitimate Interest |
| Customer Support | Contact details, account logs | Contract Performance |
| Marketing & Promotions | Email, Mobile (with consent) | Your Consent |
| Responsible Gaming Monitoring | Gaming behavior and transaction patterns | Legitimate Interest |
Data Retention & Duration
Ix7 stores your data on secure servers. Our data centers operate in compliance with international security standards (ISO 27001).
Data Retention Period:
- Account Information: For the duration of the active account + 5 years after closure
- Financial Transaction Records: 7 years after the last transaction (legal requirement)
- KYC Documents: 5 years after account closure
- Technical Logs: Up to 90 days
- Marketing Information: Deleted within 30 days of consent withdrawal
Once the designated retention period expires, your data is securely and permanently deleted or anonymized. Some data may be retained longer due to legal obligations.
Sharing Data with Third Parties
Ix7 never sells your personal information. However, in certain circumstances, some data may be shared with trusted third parties:
- Payment Providers: Mobile Banking, Nagad, Rocket, or USDT payment gateways receive the necessary details to process transactions
- Game Software Providers: Only the minimum data necessary to operate the game is shared
- Identity Verification Services: Approved third parties may assist with the KYC process
- Law Enforcement Agencies: Data may be disclosed under court order or legal obligation
- Anti-Fraud System: Limited data is shared with authorized partners for fraud prevention purposes
Cookie Policy
Ix7 uses cookies and similar tracking technologies to keep the website running smoothly. Cookies are small text files stored on your device.
Types of cookies we use:
- Essential Cookies: Login sessions, security, and core platform functions — the site cannot operate without these
- Performance Cookies: Analyzes which parts of the site are most used to drive improvements
- Functional Cookies: To remember your language preferences and other settings
- Marketing Cookies: To show relevant offers — you may opt out of this at any time
Most browsers offer options to disable or limit cookies. Please note that doing so may affect the functionality of certain features on the site.
Security Measures
Ix7 maintains multi-layered security measures to protect your data. Our security technology is continuously updated.
- 256-bit SSL/TLS Encryption: All data transfers are encrypted
- Data Encryption: Sensitive data stored on our servers is kept in an encrypted state
- Two-Factor Authentication (2FA): An additional layer of account security
- Access Control: Only authorized personnel can access specific data
- Regular Security Audits: Periodic audits conducted by third-party experts
- Firewall & DDoS Protection: Protection against cyber attacks
Your Rights
The following rights are protected under ix7's Privacy Policy. To exercise any of these rights, please contact our support team.
Access
You have the right to know what information we hold about you.
Right to Rectification
You may request correction of any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your data under certain circumstances.
Right to Restrict Processing
In certain cases, you may request that the processing of your data be restricted.
Right to Data Portability
You may request your data in a structured, portable format.
Right to Object
You may object to the processing of your data for specific purposes.
Protection of Minors
Ix7 strictly prohibits anyone under 18 from using the platform. We have put the following measures in place to protect minors:
- Age verification is mandatory at registration
- Additional age verification may be requested in suspicious cases
- Accounts are immediately suspended if the user is confirmed to be under 18
- Deposited funds are returned and activity records are retained
If you become aware that a minor is using this platform, please notify our support team immediately.
Policy Changes & Updates
Ix7 may amend or update this Privacy Policy as needed. For significant changes, we will:
- Notifications will be sent to your registered email or mobile number
- A pop-up notice will be displayed when you log in to the platform
- Update the "Last Updated" date at the top of this page
Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. Please visit this page regularly to stay informed.
Get in Touch
For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please reach out to our dedicated support team:
- Email: [email protected]
- Support hours: 7 days a week, 24 hours a day
- Response time: Typically within 24–48 hours
We take every request seriously and are committed to resolving any privacy concerns you may have promptly.